AI-Powered CX for Every Vertical
We don't believe in one-size-fits-all. Each industry has unique regulations, customer expectations, and operational requirements. Our AI-driven solutions are built from the ground up for your vertical.
Healthcare
AI-Powered Patient CX & Medical Billing
Healthcare organizations face unique challenges — stringent regulatory requirements, sensitive patient data, and the need for compassionate, knowledgeable support. Broadbeam Providers combines AI-powered automation with trained human agents to handle everything from patient inquiries and appointment scheduling to complex medical billing and revenue cycle management — all while maintaining strict compliance.
- AI-assisted patient support and appointment scheduling
- Automated insurance verification and pre-authorization
- Medical billing and coding (ICD-10, CPT, HCPCS)
- Intelligent claims submission and follow-up
- AI-driven denial management and appeals
- Revenue cycle management and analytics
- Patient billing inquiries and payment processing
- Referral management and care coordination
Industry Comparison
| Industry | Key Focus | Certifications | Channels |
|---|---|---|---|
| Healthcare | AI-Powered Patient CX + Medical Billing + RCM | PCI DSSGDPR | Phone, Chat, Email, Portal |
| Fintech | Secure AI Financial CX + Compliance | PCI DSSISO 18295 | Phone, Chat, Email, In-App |
| Telecom | AI Subscriber Support + Retention | ISO 18295GDPR | Phone, Chat, Email, Social |
| Ecommerce | AI Order Support + Engagement | PCI DSSISO 18295 | Chat, Email, Social, Phone |
| Ridehailing | Real-Time AI Driver/Rider Support | ISO 18295GDPR | In-App, Chat, Phone, Email |
Don't See Your Industry?
Our AI-powered, compliance-first approach and flexible team model means we can adapt to virtually any industry. Let's talk about your specific needs.
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