Creating what's next in
customer experience.
An AI-powered CX partner created to accelerate launches for bold brands in regulated industries
Born in Telecom. Powered by AI.
Built for Regulated Industries.
Broadbeam Providers was founded with deep roots in the US telecom industry. Years of managing high-volume customer interactions gave us an unmatched understanding of what great CX looks like from the inside out.
Today, we've evolved into an AI-powered offshore CX provider, combining intelligent automation with trained human agents to serve the most demanding industries — from healthcare and fintech to ecommerce and ridehailing.
Why Leading Companies Choose Us
AI-Powered Intelligence
Faster response times, intelligent routing, real-time sentiment analysis, and predictive customer insights — every interaction gets smarter.
Industry Expertise
Deep domain knowledge across healthcare, fintech, telecom, ecommerce, and ridehailing with tailored AI-driven solutions.
Global Talent, Local Quality
Cost advantages of offshore with the quality of onshore. Agents trained to US standards and augmented by AI tools.
Compliance-First Approach
PCI DSS, ISO 18295, GDPR, IFC, and CIA Controls certified. We treat compliance as a competitive advantage.
AI-Powered CX for Every Industry
Intelligent, AI-driven customer experience solutions with deep expertise in regulated and high-growth sectors.
Healthcare
AI-enhanced patient support, medical billing, and revenue cycle management — fully HIPAA and regulation compliant.
Get Consultation Now
Fintech
PCI DSS-certified, AI-powered support for payment platforms, neobanks, and financial service providers.
Get Consultation
Telecom
Deep telecom expertise with AI-driven subscriber management and intelligent technical support.
Get Consultation
Ecommerce
Scalable AI-assisted support — smart order management, returns, live chat, and post-purchase engagement.
Get Consultation
Ridehailing
Real-time AI-powered driver & rider support, safety incident management, and multilingual assistance.
Get Consultation
Healthcare CX & Medical Billing
Our healthcare division combines AI-powered customer experience with comprehensive medical billing and revenue cycle management. We help providers reduce claim denials and accelerate collections through intelligent automation.
- AI-assisted patient scheduling & appointment management
- Automated insurance verification & pre-authorization
- Intelligent claims submission & follow-up
- Denial management and appeals
- Patient billing inquiries & payment processing
- Revenue cycle analytics and reporting
End-to-End CX Solutions
From frontline customer support to back-office operations — all powered by AI and delivered by trained professionals.
Customer Support
Omnichannel AI-assisted customer service across voice, chat, email, and social — 24/7.
Revenue Cycle Management
End-to-end medical billing, claims processing, denial management, and collections.
AI Automation
Intelligent chatbots, auto-routing, sentiment analysis, and predictive analytics.
Compliance & Security
SOPs, certifications, and AI-powered monitoring to keep data safe and operations compliant.
Back Office Operations
Data entry, document processing, quality assurance, and workforce management support.
Technical Support
Tiered technical support with AI-guided troubleshooting for faster resolution times.
Ready to create what's next for your customers?
Partner with an AI-powered CX provider that understands your industry. Let's build something remarkable together.